Visions aligned.
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Working with Family Health Matters has been an incredibly rewarding journey. As a nurse practitioner–owned and operated clinic, their commitment to genuine, patient-centred care aligned perfectly with my approach to strategic growth and brand development. Over 18 months, we grew the practice from 600 to more than 2,000 patients while maintaining strong clinical integrity and values-based care. Together, we achieved two national awards in 2023 for Workforce Excellence and Service Excellence, and the clinic was recognised as a finalist for Practice Manager of the Year in 2025. One of the most fulfilling outcomes has been helping to shape and elevate the profile of nurse practitioners in New Zealand — positioning Family Health Matters as a leading example of how nurse-led primary care can deliver exceptional outcomes. We also built a pre-qualified, values-aligned patient base and achieved over 180 five-star Google reviews, reflecting the culture and quality of care at the heart of their success.
Family Health Matters
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Working with Dr Bulent Yaprak and his team has been an exceptional collaboration. From the outset, it was clear that they are passionately committed to making people happy and prioritising both patient outcomes and safety, values that guide every part of their work. I took the time to understand the complexities of a plastic surgical business - the patient journey, the expectations, and the importance of balancing medical expertise with aesthetic goals. Together, we refined their patient education strategy to ensure that every patient seeking treatment is well informed, realistic, and aligned with the clinic’s philosophy of achieving natural, refined results. It has been a privilege to support a practice so deeply dedicated to integrity, excellence, and genuine patient care.
Waikato Specialist Centre
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I led the full transformation of a plastic surgery practice, achieving a 400%+ revenue increase in just 18 months. With an amazing team by my side, we designed and executed a tailored strategy that optimised operating time, streamlined internal processes, and elevated the patient journey into a true concierge-level experience. By leveraging existing staff and enhancing every touchpoint—from the first call to post-operative follow-up—we maximised both efficiency and patient satisfaction. This transformation included implementing comprehensive patient education, refining patient profiling, and training the team to identify amber-light patients early, protecting workflow and supporting the surgeon’s long-term success. Together, we turned the practice into a high-performing, patient-centred operation with measurable commercial and operational gains.
Confidential
